These general conditions of sale apply to all online purchases made on www.maisonwasabi.com. Placing an order implies that the customer has read and accepted all the terms of sale. These General Conditions of Sale replace any other terms and conditions of sale unless expressly confirmed by the seller.

Goods displayed on the site are only offered for sale to customers with a delivery address in Hong Kong territory.

The price applicable to any order is that listed on the maisonwasabi.com website at the time of order. Prices include delivery and are governed by Hong Kong law. Prices may be changed at any time by the seller without notice. Ordered items must be paid online in HKDs. All bank charges associated with the payment shall be at the customer's expense. Delivered goods remain the property of the seller until payment has been received in full. Online payment is by credit or debit card or PayPal. PayPal is the secure payment system for the MAISON WASABI online store. Payments via PayPal conform to the credit card regulations on distance selling and electronic payment. It also complies with the regulations of the accepted card providers.

The invoice is sent to the customer's address provided at the time of order. The price shall be that in force at the time of order by the customer. MAISON WASABI assumes no responsibility for mistakes in entering customer information when ordering.

Estimated delivery time is 8-10 working days from order to addresses in Hong Kong. This lead time is provided for guidance only and may vary depending on the availability of items. Exceeding this period will in no case be used against MAISON WASABI, or give rise to a termination of the contract or any compensation for damages. Beyond a period of one 21 days from the date of order MAISON WASABI will refund the value of undelivered goods by cheque, bank transfer or PAYPAL refund system. Parcels are delivered by express carrier to the address indicated in the order. As such, MAISON WASABI is unable to guarantee a specific time of delivery. The transfer of risk occurs at the time of delivery of the goods. MAISON WASABI cannot be held liable for breach of contract in the case of force majeure, particularly in the event of interruption of transport, import problems, industrial action, shortages, war, riot, insurrection, fire, earthquake, storm or flood.

You must inspect your MAISON WASABI products upon delivery. Any concerns must be noted on the carrier's delivery note and communicated via email to info@maisonwasabi.com within 48 hours. Within the same period of 48 hours, if you find defects on your MAISON WASABI product, you may keep its original packaging, together with pictures as proofs. However, complaints will be considered only if they are notified by email within 48 hours of delivery. MAISON WASABI agrees to return exchange or refund defective goods without any further liability to pay damages. Shipping charges remain the responsibility of the customer.

For products purchased online you have a period of 8 working days from the date of delivery of the goods, to exercise the right to cancel your order. The postmark or the date of the Proof of Delivery receipt is the starting point of this period. Return or cancellation may involve all or part of the order. Return shipping costs are the responsibility of the customer. Repayment, total or partial, is carried out within 30 working days of receipt by MAISON WASABI the return of goods. Payment is made by cheque payable to the customer, according to information provided when ordering. Warning: products returned damaged, incomplete, soiled or without the original packaging will not be accepted for return, exchanged or refunded. Attention: Beyond 8 days, goods cannot be returned or exchanged, or refunded.

Personal data provided at the time of ordering, to allow payment for the order and delivery of the purchased goods are used only for the purpose of processing the transaction. MAISON WASABI cannot be held responsible if this information is not provided in full, or for errors of communication. In such cases, the customer remains liable for payment. The customer can access and correct their data, proving his identity, and writing to the address indicated below. MAISON WASABI undertakes to treat the data required for the transaction with the utmost confidentiality. For any information, question or complaint, please send an email to info@maisonwasabi.com or via postal mail to :

MAISON WASABI BAMBOU
13/ A – LUEN LEE BUILDING - 8 LUN FAT
STREET – WANCHAI – HONGKONG

In accordance with the geographical delivery address restrictions stated above, these General Conditions of Sale are governed exclusively by Hong Kong law. The invalidity or unenforceability of any individual clause of these terms and conditions shall not affect the application or the validity of any other clause of the General Conditions of Sale.